Axis Bank, one of India’s leading private sector banks, has recently introduced a groundbreaking feature for its customers. The bank has launched a service that allows its customers to update their registered mobile number using Aadhaar-based face authentication on its mobile app. This move by Axis Bank is a significant step towards making banking more convenient, secure and hassle-free for its customers.
With the increasing usage of mobile phones and internet banking, it has become crucial for banks to provide their customers with seamless and efficient services. Keeping this in mind, Axis Bank has come up with a fully digital and user-friendly process for updating the registered mobile number on its app.
So, what exactly is this new feature all about? Well, the process is quite simple. Customers can update their mobile number by entering the new number on the app and completing face authentication through the AadhaarFaceRD app. This is a unique and innovative approach as it uses a live image of the customer, which is then matched with the Aadhaar records for identity verification. This ensures the authenticity of the customer and eliminates the risk of any fraudulent activity.
But that’s not all. To ensure the safety of its customers, Axis Bank has also added an additional layer of security to the process. After updating the mobile number, customers are required to verify the change via a One-Time Password (OTP). This step adds an extra level of security and ensures that only the authorized person can update the mobile number.
Moreover, as a precautionary measure, the bank has also set transaction limits for 24 hours after the update. This is to avoid any unauthorized transactions during this period and to safeguard the customer’s account. Once the 24-hour period is over, customers can resume their transactions as usual.
The best part about this feature is that it is available as a self-service option on the app itself. Customers need not visit the bank branch or fill any physical forms to update their mobile number. It can be done instantly and hassle-free from the comfort of their homes.
This move by Axis Bank is in line with the government’s vision of a Digital India. The bank’s aim is to provide its customers with a seamless and secure banking experience. With this new feature, customers can update their mobile number in a few simple steps and avoid the inconvenience of visiting the bank branch or waiting for days for the change to reflect.
Not only does this feature save time and effort, but it also aligns with the current pandemic situation, where social distancing is the need of the hour. With this facility, customers need not step out of their houses and can still avail of the banking services they require.
Axis Bank has always been at the forefront of embracing new technologies and innovations to provide its customers with the best banking experience. This new feature is yet another testament to the bank’s commitment to its customers. It also reflects the bank’s efforts towards promoting a cashless and digital economy.
In addition to the self-service option on the app, customers can also visit the bank branch for support in case they face any difficulty in updating their mobile number. This shows that the bank has taken into consideration the needs and preferences of all its customers and has provided a solution that caters to everyone.
In conclusion, Axis Bank’s new feature of updating the registered mobile number via Aadhaar-based face authentication is a game-changer in the banking industry. It not only simplifies the process but also adds an extra layer of security for its customers. With this move, the bank has once again demonstrated its commitment towards providing world-class banking services to its customers. It is a step towards making banking more convenient and hassle-free for everyone. So, if you are an Axis Bank customer, go ahead and update your mobile number using this new feature and experience the convenience it offers.
